Refund Policy

At Notion Design, we strive to provide our customers with the highest level of satisfaction when it comes to our luxury watches. If for any reason you are not completely satisfied with your purchase, we offer a refund or exchange policy within 14 days of delivery.

To be eligible for a refund or exchange, the watch must be returned in its original condition and packaging, including all original accessories and materials. The watch must not have been used or worn.

To initiate a refund or exchange, please contact our customer service team by email in hi@notiondesign.net. They will guide you through the process and provide you with the necessary return shipping information.

Once the returned watch has been received and evaluated, we will process your request for a refund or exchange. Refunds will be issued to the original payment method within 10-15 days.

If the item has any defects or we made a mistake in your order, we will cover the return expenses. If you simply changed your mind, you will need to cover the shipping expenses to us.

We are committed to providing our customers with the best possible shopping experience, and we hope that you will be completely satisfied with your purchase. However, if for any reason you are not, we are here to help and make it right.

IMPORTANT INFORMATION: All returned items must be in perfect condition, have not been wear, and keep their original packaging and labels intact. If we receive an item that is not in the conditions described, the following penalties will apply:

• Tag removed or damaged: 10% of the item value.
• Return not requested: Minimum of 10% of the item value.
• Missing or damaged brand bag or packaging: 10% of the item value.
• Item damaged or with signs of wear: 90% of the item value.

We also reserve the right not to accept returns that do not comply with our policy.